Q1: What sort of patients can NOT be referred to and managed by the Urgent Treatment Service (UTS)?
1. Life threatening emergencies. The UTS is for patients with urgent care needs, not those who are severely ill (e.g. possible heart attack, stroke, sepsis, too ill to speak or walk).
Call 999 for life threatening emergencies.
2. Dental or tooth problems (contact your dentist or NHS 111).
3. Repeat prescriptions. Consult your GP or your local pharmacist. When they are closed you can call NHS 111 for urgent prescription requests.
4. Stitch removal and wound dressings. Contact your GP practice for advice, or NHS 111 when the practice is closed.
5. Medical certificates, reports and sick notes. Contact your GP.
6. X-rays, blood tests and referrals to hospital clinics. Contact your GP.
Q2: How do I access the Urgent Treatment Service?
1. Call NHS 111 by dialling 111 or use the website 111.nhs.uk
2. NHS 111 will undertake an initial assessment and can refer you to Badger if your problem is appropriate for our services.
3. In this situation a Badger clinician will call you back to obtain further information.
4. If a UTS appointment is required, the Badger clinician will provide you with the Access Code required to be able to book on this website.
Q3: I have booked on this website before and not needed an Access Code. Why has this changed?
1. Contacting NHS 111 ensures that you are directed to the right service for your need.
2. NHS 111 can refer or direct you to a whole range range of services in the Birmingham and Solihull area, often without needing to book appointments on this website.
Q4: What if I need to cancel my booking?
1. Log in using the access code, mobile number and password that you used to make the booking.
2. The system will alert you that you have a booking and asks if you would like to cancel.
3. Select "Yes" and "Confirm" to cancel the booking.
4. You can then make an alternative booking if there is an available slot.
Q5: What happens to my personal information after I have used the service?
1. All registration and booking data is held securely and is not shared.
2. Your medical notes are held separately by Badger Healthcare, the provider of the service.
3. Badger shares the electronic clinical notes from your assessment summary with your GP practice, usually the following day.
Q6: What if I cannot get the self-booking system to work?
1. If you have received an access code please note it may take up to 30 minutes after your telephone consultation for the code to become active.
2. If your code still does not work after 30 minutes, please call the Contact Centre on 0121 766 2111 for support.
3. If you do not have an access code, or your code is more than 24 hours old, please contact NHS 111 by phone or visit 111.nhs.uk for assessment and advice.
Q7: Where are the Urgent Treatment Centres located?
